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Refund and Returns Policy

At Happier You, we take great pride in creating our skincare products fresh and by hand. Due to the nature of our handcrafted skincare range, we are unable to offer refunds or returns on these products once they have been purchased. We appreciate your understanding and support for our handcrafted approach.

Image by Markus Winkler from Pixabay

 

     

      1. Skincare Products
        No Returns or Refunds: All skincare products are made fresh and packaged personally. Due to the nature of these products, we cannot accept returns or issue refunds. Please review your order carefully before finalizing your purchase.

      1. Other Products
        Eligibility for Refunds/Replacement: For products other than skincare, we are happy to assist with refunds or replacements if necessary. Please contact us to evaluate your situation and determine the best resolution.

    How to Request a Refund/Replacement:

    Through the contact us page by clicking here or 

    Contact Us: Email us at info@happieryou.co.za with your order number and a description of the issue.
    Evaluation: Our team will assess the situation and work with you to resolve it. This may include a refund, replacement, or other suitable resolution.

    Customer Support
    If you have any questions or need assistance, please contact us at info@happieryou.co.za or 0813580765 . We are here to help and ensure your satisfaction.

    General Guidelines
    Condition: Products must be returned in their original packaging and in a condition suitable for resale (if applicable).
    Shipping Costs: Return shipping costs are typically the responsibility of the customer, except in cases where the product is defective or an error occurred on our part.

    Image by Gerd Altmann from Pixabay
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